Shipping & returns

1. General Information

At Barcino, we carefully deliver your coffee across France and internationally. Every order follows a simple path: product selection → checkout → shipping → delivery.

We recommend ordering 2 to 3kg per order, ideal for enjoying our coffees for a while and for qualifying for free delivery.

You can always choose your delivery method. Depending on your order amount, delivery may be free to a pickup point or to your home. To guarantee the best service, our system automatically selects the carrier offering the best quality of service.

If your order doesn't reach the minimum threshold, delivery to a pickup point or home is still possible for a small fee, shown at checkout. Barcino always lets you choose your pickup point, selected based on your address, to guarantee optimal receipt.

2. Delivery Rates — France*

Reliable, careful delivery matters to us as much as our coffee does. We offer simple, transparent, competitive delivery fees.

Delivery is free of charge from €49 for pickup-point delivery, and from €79 for home delivery.

  • Pickup-point delivery
    • Order < €49 → delivery fee: €6 | Timeframe: 2-5 working days.
    • Order > €49 → free | Timeframe: 2-5 working days.
  • Home delivery
    • Order < €79 → delivery fee: €9.90 | Timeframe: 2-4 working days.
    • Order > €79 → free | Timeframe: 2-4 working days.

The carrier is automatically selected based on your address to guarantee the best service. You can, of course, change the pickup point to your preference.

*Mainland France only.

3. Delivery Rates — Europe

International orders are always delivered to your home. The carrier is automatically selected based on your address to guarantee the best service.

We currently deliver to the following countries: Belgium, Luxembourg, Germany, Spain, Portugal, the Netherlands, Austria.

  • Home delivery
    • Order < €89 → delivery fee: €9.90 | Timeframe: 2-5 working days.
    • Order > €89 → free | Timeframe: 2-5 working days.

4. Returns

At Barcino, product quality and your satisfaction matter greatly to us. We invite you to check your order as soon as you receive it.

Returns — Our Mistake

If your order includes a missing, incorrect or non-compliant product, we cover the entire return and send you the right product as quickly as possible.

Returns — Customer Mistake

If you made an ordering mistake, some products may be returned subject to approval. In this case, return costs remain your responsibility.

For any return request, contact us at: ciao@barcinocafe.fr. We'll be glad to guide you through the process.

Return Conditions

Returned products must be in their original condition, complete (packaging, any accessories), unopened, and undamaged.

Shipping

Where do you deliver?

Available delivery zones are shown directly at checkout, with fees and timelines calculated automatically based on your address.

We deliver to: France, Belgium, Luxembourg, Netherlands, Germany, Spain, Portugal

How long does the delivery take?

A few working days after your order is prepared. A more precise estimate shows up when you choose your carrier at checkout, based on your address.

Has my order been shipped?

You'll get a confirmation email the moment your order leaves our workshop. With a Barcino account, track every step in real time. Even without one, you'll stay informed at the key moments.

Delivery to work, possible?

Yes — just enter your work address as the delivery address at checkout.

How do I track my parcel?

A tracking number is sent to you as soon as your order ships, so you can follow it in real time.

Can I change the shipping date?

Yes, you can contact us by email or phone to make the request.

Can I send an order as a gift?

Yes, simply enter a delivery address different from the billing address.